ALAMEDA BOOKINGS LTD - TERMS AND CONDITIONS
Before booking a room, please note that we do not guarantee that any particular room will be available, as they are subject to availability.
Please read these terms and conditions carefully, as these are the terms and conditions which apply when you make a booking through us.
1 These terms and what they cover.
1.1 Please read these booking terms and conditions (Booking Terms) carefully before you make a Booking with us. These Booking Terms tell you who we are, the basis that Bookings are made, how you and we may change a Booking or end the Holiday Accommodation Contract and other important information.
1.2 By making a Booking, you acknowledge that you have read and understood these Booking Terms and agree to be bound by these Booking Terms. For clarity:
1.2.1 clauses 1,2,3,4,5,6,7,8,10,11,12,13,14,15,16,17,18,19,20,21 and 22 of these Booking Terms relate to the Booking Services;
1.2.2 the following details and documents will all form a contract between you and the Property Owner:
(a) the Booking Confirmation;
(b) these Booking Terms; and
(c) any other special or additional conditions that are drawn to your attention during the Booking process before we accept your Booking,
(Holiday Accommodation Contract). The Holiday Accommodation Contract is solely between you and the relevant Property Owner and not us. The 'Our Role' section has more detail.
1.3 Please note that the Properties advertised on our Site are owned and/or operated by third parties (Property Owners). By providing the Booking Services, we are acting as a booking agent on behalf of the Property Owner. The Property Owner may have its own specific terms that also apply to and govern how it provides its room(s) at the Property and other related services (Accommodation Services) and such terms are available on request.
1.4 We reserve the right to amend these Booking Terms at any time and you should therefore check them each time you make a Booking. The Booking Terms that apply to your Booking will be those in place on the date that you make a Booking.
1.5 We recommend that you print or save a copy of these Booking Terms for your personal reference.
1.6 Your attention is specifically drawn to the following important sections of these Booking Terms:
1.6.1 clause 4 (Our Role);
1.6.2 clause 6 (Fees, charges and payment);
1.6.3 clause 7 (Your right to cancel or transfer a Booking);
1.6.4 clause 8 (Your responsibilities);
1.6.5 clause 13 (Our responsibility for loss or damage suffered by you);
1.6.6 clause 14 (Property Owners' responsibility for loss or damage suffered by you);
1.6.7 clause 16 (Your right to end a Holiday Accommodation Contract);
1.6.8 clause 17 (Property Owners' right to end a Holiday Accommodation Contract); and
1.6.9 clause 18 (Consequences of the Holiday Accommodation Contract ending).
2 How to contact us
2.1 The Site is owned and operated by Alameda Bookings Ltd, a company incorporated in England and Wales with company number 10820404 and registered for VAT under GB 442 883 083 (We, us and our). Our registered office address is Wey Court West, Union Road, Farnham GU9 7PT, United Kingdom.
2.2 You can contact us by email at: bookings@alamedabookings.com or by telephone on +44 (0)7759 608 417.
3 Definitions
3.1 To make these Booking Terms easier to read, we use a number of definitions throughout. These are as follows:
Accommodation Balance:
the balance of the Accommodation Charges payable by you after payment of the Deposit;
Accommodation Charges:
the Booking Fee and the other fees including the Deposit and the Accommodation Balance payable by you under the Holiday Accommodation Contract that we collect from you in relation to your Booking;
Booking:
the reservation of a room or rooms at a particular Property;
Booking Details:
the specific details of your Booking including: the type of room requested, the Property, the Holiday Period, Guests and any restrictions notified to you during the Booking process;
Booking Fee:
the amount that we charge for the Booking Services;
Booking Form:
the on-line form that must be completed and submitted to us to make a Booking;
Booking Services:
the services provided by us which allow you to make and manage Bookings;
Deposit:
the initial instalment of the Accommodation Charges quoted during the Booking process and payable by you when making a Booking;
Guests:
holidaymakers other than you, whose details are set out in the Booking Form (as updated or amended in accordance with these Booking Terms) that are booked to stay at the Property during the Holiday Period under your Booking;
Holiday Period:
the dates for your Booking;
Property:
a holiday property featured on our Site;
You/your:
the individual making the Booking with us.
4 Our Role
4.1 We act as agent for the Property Owner by facilitating Bookings and taking payment of the Accommodation Charges from you for your particular Booking. We reserve the right to refuse any Booking in accordance with these Booking Terms.
4.2 Once we have accepted a Booking in the way described in the Making a Booking section of these Booking Terms, a legally binding Holiday Accommodation Contract will be formed between you and the Property Owner under which the Property Owner will make the room(s) at the Property available for the Holiday Period in respect of you and your Guests confirmed in our Booking Confirmation and provide the Accommodation Services for the Holiday Period. Just to be clear, we will not be a party to the Holiday Accommodation Contract.
4.3 Our obligations to you are limited to those in connection with the Booking Services, and we accept no responsibility for any defects or the unavailability of the Property or any other problems with your holiday. Your rights under these Booking Terms and the Holiday Accommodation Contract in relation to the Accommodation Services are against the Property Owner. Please see the Our responsibility for loss or damage suffered by you section below for further detail.
5 Making a Booking
5.1 To make a Booking, please follow the instructions on our Site and complete all information set out in our Booking Form.
5.2 You must be at least 18 years old and have the legal capacity to enter into legally binding agreements to make a Booking and enter into a Holiday Accommodation Contract and have the authority to use your chosen payment method.
5.3 By making a Booking with us you are making an offer to:
5.3.1 receive our Booking Services and make payment to us (at the relevant time) of the Booking Fees due in respect of the Booking Services;
5.3.2 enter into a Holiday Accommodation Contract with the applicable Property Owner in relation to the Property you have selected; and
5.3.3 pay us all amounts due in respect of the Accommodation Charges for the Accommodation Services.
5.4 The following steps must take place before a contract is made between us and you for the provision of the Booking Services, and a Holiday Accommodation Contract is made between you and the applicable Property Owner for the Accommodation Services:
5.4.1 you complete and submit the Booking Form to us via our Booking Form to our system and you provide your payment details for processing;
5.4.2 we will check the availability of the room(s) at the Property set out in the Booking Form and, provided there is availability, and we are able to accept the Booking, we will send you an email confirming your Booking together with a copy of these Booking Terms and the Booking Details (Booking Confirmation);
5.4.3 we accept:
(a) your offer to receive our Booking Services;
(b) your agreement to pay us all sums due (at the relevant time) in respect of the Accommodation Charges (including the Deposit);
(c) acting on the applicable Property Owner's behalf as its agent, your offer to enter into the Holiday Accommodation Contract,
in each case, at the time we send our Booking Confirmation.
5.5 Nothing that we say or do will amount to any acceptance of your offer until we actually take any payment from you in respect of the Accommodation Charges (including the Deposit) or we have provided you with a Booking Confirmation (whichever happens first) at which point the contract will be made between you and us for the Booking Services and the Holiday Accommodation Contract between you and the Property Owner will be made.
6 Fees, charges and payment
6.1 Accommodation Charges will be as quoted on our Site from time to time and, unless otherwise stated, are quoted in EUROS.
6.2 Whilst we make every effort to ensure the accuracy of the pricing information provided on our Site, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of Booking (if we are then aware of the mistake), within 7 days of the time of Booking or as soon as reasonably possible. If we have already issued our Booking Confirmation to you, you will have the choice to continue with the Booking at the corrected price or cancel the Booking. We reserve the right to cancel the Booking if you do not wish to accept the price that applies to your Booking or any quoted alternatives.
6.3 Before submitting your Booking Form, you will be presented with details of the total Accommodation Charges payable for your Booking together with details of the following amounts payable to us at the time the Booking Form is submitted to make the Booking:
6.3.1 the Booking Fee (which is non-refundable once your Booking is confirmed);
6.3.2 the Deposit and, if the date the Accommodation Balance would normally fall due for that Booking has already passed, the Accommodation Balance too; and
6.3.3 any additional fees and charges quoted during the Booking process when you make your Booking.
6.4 If you are paying a Deposit rather than the entire Accommodation Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Accommodation Balance. Please note, we may (but are not obliged to) contact you to remind you of the due date for payment of the Accommodation Balance.
6.5 We currently accept various forms of payment including via credit and debit card and we take the payments due at the time of Booking from your chosen payment method once you have entered your payment details and have clicked the 'Confirm Card Details' button, subject to payment authorisation.
6.6 If the Accommodation Balance or any other additional payments are due after you make your Booking, then:
6.6.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment from you using your original payment method; or
6.6.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, you will need to make these payments by contacting us, for which you remain solely responsible.
7 Your right to cancel or transfer a Booking
7.1.1 Please check all the details including the Booking Details in your Booking Confirmation promptly after receipt and notify us as soon as possible if you think we have made any mistakes or errors with your Booking.
7.1.2 If you would like to amend your Booking, please contact us using the details in the Contact Us section of these Booking Terms. If a Property Owner agrees to amend the Booking, additional charges including additional Accommodation Charges and/or an administration fee may also be payable by you to cover our costs of making the amendment. This does not affect your legal rights.
7.1.3 After you receive your Booking Confirmation:
7.1.3.1 you will not be entitled to cancel the Booking Services for a particular Booking and obtain a refund as we will already have completed the provision of the Booking Services for that Booking; and
7.1.3.2 you will not have a legal right under consumer law to cancel the Holiday Accommodation Contract as the Accommodation Services are deemed to be accommodation and leisure services purchased for a particular timeframe. You may, however, end the Holiday Accommodation Contract in accordance with the section Your right to end a Holiday Accommodation Contract.
7.1.4 You may not transfer your Holiday Accommodation Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Holiday Accommodation Contract and these Booking Terms and your Guests' compliance with them.
8 Your responsibilities
8.1.1 You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update us with your new details.
8.1.2 Our Booking Services and the Accommodation Services are available to you for your personal, non-commercial use only. You may not offer for resale any Booking Services or Accommodation Services for any Properties that appear on our Site without our express written permission.
8.1.3 You accept financial responsibility for all transactions made under your name or account in respect of your Bookings.
8.1.4 You promise to us and to each Property Owner that during the Holiday Period:
8.1.4.1 that the number of people occupying the room or rooms at the relevant Property will not exceed the number stated in your Booking Confirmation;
8.1.4.2 that the rooms and other facilities and amenities at the Property will be used solely for the purpose of a holiday by you and your Guests;
8.1.4.3 that you will (and ensure that your Guests will) show all due consideration and respect for any Property Owners and their representatives and neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties;
8.1.4.4 that you will (and ensure that your Guests will) use the Property and Accommodation Services lawfully, will not abuse any facilities provided as part of the Accommodation Services and will comply with any health and safety or other policies or instructions notified to you by us or the Property Owner in connection with the Property or Accommodation Services;
8.1.4.5 to allow the Property Owner or his representative(s) to access your room at the Property at any reasonable time during the Holiday Period provided the Property Owner provides you reasonable advance notice (except in emergencies);
8.1.4.6 to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the beginning of the Holiday Period;
8.1.4.7 to arrive after 1600 local time on the arrival day and to vacate the Property by 1200 local time on the day of departure unless you have selected alternative check-in and check-out times during the Booking process (as detailed in your Booking Confirmation) or unless agreed otherwise in advance with the Property Owner;
8.1.4.8 not to allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of the Property Owner; and
8.1.4.9 to notify all Guests before the Holiday Period starts of your and their obligations under this clause 8.1.4.
8.1.5 You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
8.2 It is your responsibility to ensure you and your Guests have the relevant travel and health documents and requirements needed for visiting the country in which a Property is located. These include any passport or other identification documents, timely inoculations and visa requirements. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
8.3 In the event that you or any Guest fails to comply with the requirements set out above in clause 8.1.4, the Property Owner (or their representative) can refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of the Holiday Accommodation Contract and the provision set out in the Property Owners' right to end a Holiday Accommodation Contract section will apply.
9 Property Owners' responsibilities
9.1 The Property Owner will:
9.1.1 perform the Holiday Accommodation Services using reasonable care and skill;
9.1.2 as soon as possible, notify you in writing of any changes to the description of the Property and/or Accommodation Services relating to your Booking which would make our descriptions of the Property and/or the available rooms inaccurate or misleading;
9.1.3 ensure that the room you have Booked at the Property is vacant and that you and your Guests have exclusive access to that room at the Property and any Accommodation Services Booked by you for the Holiday Period;
9.1.4 ensure that suitable arrangements are in place for you to collect and return the keys for the room you have Booked at the Property;
9.1.5 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, violent or anti-social behaviour towards you and your Guests;
9.1.6 ensure that the Property Owner, the Property and the Accommodation Services comply with all locally applicable laws and regulations during the Holiday Period;
9.1.7 comply with the terms of the Holiday Accommodation Contract and act in good faith at all times; and
9.1.8 respond to queries, complaints and problems which arise during or after the Holiday Period and use its reasonable efforts to resolve them.
10 Insurance
10.1 You are strongly advised to take out adequate travel insurance prior to departing for your holiday. It is your responsibility to check that you have insurance cover in place and that your insurance cover is adequate.
11 Excursions
11.1 We or the Property Owner may also be able to offer assistance and reserve certain experiences and activities for you, for which you pay locally. In these circumstances, we only act as a booking agent for the operator, or the excursion or activity concerned. Your contract will therefore be with the local operator which provides it and it does not from part of your contract with us. The contract will be subject to the local operator's terms and conditions, some of which may exclude or limit its liability to you and will be governed by local law and jurisdiction. We accept no liability for any breach of contract or negligent act or omission of any excursion/activity provider.
12 Promises the Property Owner makes to You about the Property and Accommodation Services
12.1 The Property Owner promises to you that:
12.1.1 it has the right to provide the Accommodation Services and enter into the Holiday Accommodation Contract with you;
12.1.2 the Property and the Property Owner will comply with all applicable local laws and regulations, in particular, relating to fire, health, safety and planning; and
12.1.3 the Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period.
13 Our responsibility for loss or damage suffered by you
13.1 If we fail to comply with our obligations under these Booking Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply with the Booking Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time your Booking was accepted by us, both we and you knew it was likely to happen.
13.2 We do not exclude or limit in any way our liability or responsibility to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Booking Services including the right to receive services supplied with reasonable skill and care.
13.3 To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Booking Services, whether express, implied, oral or written. In particular, we do not make any promises about:
13.3.1 the availability of the Booking Services or the Site or that they will be provided uninterrupted or error or virus-free;
13.3.2 errors or inaccuracies in any documentation supplied by Property Owners or their representatives, including any documentation that appears on the Site; or
13.3.3 the quality, suitability or performance of the Accommodation Services, the Property or the Property Owner. You understand that we may not have conducted any checks on Property Owners or their Properties and the inclusion or offering for sale of Accommodation Services does not constitute an express or implied endorsement or recommendation by us of such services. We do not guarantee the accuracy of and disclaim liability for any inaccuracies relating to the Property or Accommodation Services offered for sale through us.
13.4 We shall not be responsible for, or liable to you, for:
13.4.1 any losses in the event of Property Owners overbooking, cancelling bookings in full or in part or due to circumstances or events beyond our or their control;
13.4.2 Property Owners' performance of their obligations under any Holiday Accommodation Contracts with you or any actions and/or omissions by them (or their nominated representatives) in relation to the Property or Accommodation Services that you book using the Booking Services.
13.5 You acknowledge and accept that we have not in any way selected or assembled your travel arrangements for you in relation to your holiday. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
13.6 You acknowledge that personal belongings, equipment and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence in accordance with 13.2 above.
14 Property Owners' responsibility for loss or damage suffered by you
14.1 Property Owners do not exclude or limit in any way their liability or responsibility to you where it would be unlawful to do so. This includes liability for death or personal injury caused by their negligence or the negligence of their employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Accommodation Services including the right to receive the Accommodation Services supplied with reasonable skill and care.
14.2 To the fullest extent permissible under applicable law, Property Owners disclaim any and all other promises, warranties, conditions, or representations relating to the Accommodation Services or the Holiday Accommodation Contract, whether express, implied, oral or written. In particular, they do not make any promises about:
14.2.1 the availability of the individual rooms or that such rooms or the Property will be provided uninterrupted or free of the need for maintenance during the Holiday Accommodation Contract;
14.2.2 the quality, suitability or performance of the Accommodation Services or the Property. You understand that Property Owners may not have conducted any checks on 3rd-party providers of event or tourism services and the inclusion or offering for sale of such services does not constitute an express or implied endorsement or recommendation by Property Owners of such services. Property Owners do not guarantee the accuracy of and disclaim liability for any inaccuracies relating to the Property or any sale offered for sale.
14.3 You acknowledge and accept that Property Owners have not in any way selected or assembled your travel arrangements for you in relation to your holiday. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
14.4 You acknowledge that personal belongings, equipment and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. Property Owners accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by the negligence of Property Owners in accordance with 14.1 above.
15 Your legal rights as a consumer
15.1 We and Property Owners are under a legal duty to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law and nothing in these Booking Terms affects your legal rights. Advice about your legal rights in relation to the services we and Property Owners provide is available from your local Citizens' Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk.
16 Your right to end a Holiday Accommodation Contract
16.1 You may immediately end a Holiday Accommodation Contract:
16.1.1 if we or a Property Owner have told you about a significant error in the Booking Details or a significant error in the description of the Accommodation Services relating to your Booking and you notify us that you do not wish to proceed; or
16.1.2 we notify you about a significant change to the Accommodation Charges and you notify us that you do not wish to proceed.
16.2 Nothing in this clause 16 affects or reduces your legal rights as a consumer. Please see further clause 15.1 regarding where to obtain advice regarding your legal rights.
17 Property Owners' right to end a Holiday Accommodation Contract
17.1 A Property Owner may immediately terminate the Holiday Accommodation Contract with you if:
17.1.1 you and your Guests do not comply with the obligations set out in clause 8;
17.1.2 circumstances or events outside the Property Owner's reasonable control prevent or are likely to prevent you and your Guests from staying at the Property for the Holiday Period or the Property Owner from complying with any other of its obligations under the Holiday Accommodation Contract. In these Booking Terms, circumstances or events outside the Property Owner's reasonable control means any unavoidable and extraordinary circumstances beyond their control which the Property Owner in question could not have avoided, even if all reasonable measures had been taken. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire, strikes, non-availability of public utilities and other such situations.
17.2 We may (but are not obliged to) cancel your Booking on a Property Owner's behalf if:
17.2.1 we become aware of any health and safety or quality-related issue with the applicable Accommodation Services or Property or its immediate surroundings (for example contamination to the Property's water supply); or
17.2.2 you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due.
17.3 If we or a Property Owner cancel a Booking in accordance with this clause 17, we may (but are not obliged to) grant a refund from the relevant Property Owner of appropriate amounts paid by you in relation to the cancelled Booking, but not in respect of the Booking Services.
18 Consequences of the Holiday Accommodation Contract ending
18.1 If you end the Holiday Accommodation Contract for the reasons mentioned in clause 16, the property Owner will refund to you the Deposit and any other amounts paid by you for the Booking.
18.2 If the Holiday Accommodation Contract ends during the Holiday Period, you must:
18.2.1 leave the Property together with all Guests as soon as possible;
18.2.2 notify the Property Owner (or their representatives) and us that you and your Guests have left the Property and the reasons for doing so; and
18.2.3 return the keys to the location instructed by the Property Owner.
18.3 Nothing in this clause 18 affects or reduces your legal rights as a consumer. Please see clause 15 for further information about your legal rights.
19 Complaints
19.1 If you have any complaint about the Booking Services, Accommodation Services or the Property please contact us at bookings@alamedabookings.com and we will endeavour to settle any complaints you may have amicably.
19.2 If you are still staying at the Property and wish to make a complaint about a Property or Accommodation Services, we would suggest that in the first instance you contact the relevant Property Owner (or their representative) as soon as possible. We encourage all Property Owners to take complaints from holidaymakers seriously and to do their best to resolve them, where possible.
19.3 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we or a Property Owner has handled any complaint, you may want to contact an alternative dispute resolution provider. You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ for online resolution.
20 Other important terms
20.1 We may transfer our rights and obligations under these Booking Terms to another organisation, without the requirement to notify you of such transfer. You may only transfer your rights or your obligations under these Booking Terms to another person if we agree to this in writing.
20.2 The contract for Booking Services is between you and us. No other person shall have any rights to enforce any of its terms.
20.3 When we use the words writing or written in these terms, this includes emails and notices posted on our Site.
20.4 Each of the clauses of these Booking Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
20.5 If we do not insist immediately that you do anything you are required to do under these Booking Terms, or if we delay in taking steps against you in respect of your breaching these Booking Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
21 Applicable law
21.1 Both you and we agree that these terms of use shall be governed by and construed in accordance with English law. You may be entitled to other rights under the law applicable in the country or state where you live. Therefore, nothing in these Booking Terms, shall affect your rights as a consumer to rely on such mandatory provisions of local law. However, both you (to include your Guests) and we specifically agree that all legal cases shall be brought before the Courts of London and in the English language.
22 Changes to these Booking Conditions
22.1 We may make changes to these Booking Terms at any time by sending you an email with the modified Booking Terms or by posting a copy of them on the Site. Any changes will take effect immediately on the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site, it means that you accept any such changes. The modified Booking Terms will not apply to any Bookings that we confirm with you before the date the modified Booking Terms come into effect.
22.2 No representative, agent or salesperson has the authority to vary, amend or waive any of these Booking Terms. No amendment, variation or waiver of any of these Booking Terms will be valid or have any effect unless accepted by us in writing.